yourpbx
In private trials with UK businesses

A phone system that answers for you.

YourPBX picks up when you cannot, works out what the caller wants, books them in, and puts the ones who need a person through to the right person. Desk phones, mobiles and a browser phone, all on one number.

Ask for early access See what it does
Built, not planned

Everything here is already answering real calls.

This is not a roadmap. It runs on live business numbers today — we are finishing onboarding and support before opening it up properly.

Answering

  • An AI receptionistAnswers in a natural voice, in your words. Every number can have its own personality and its own instructions.
  • Takes the bookingChecks real availability and puts the appointment in while the caller is still on the line.
  • Knows who is callingRecognises a customer from their number, and can open with the appointment they already have.
  • Voicemail worth readingTranscribed and summarised, playable in the browser or on your desk phone.

Getting to a human

  • Call routing you can seeDraw the rules: by the number dialled, who is calling, whether they are a known customer, or whether you are open.
  • Ring groups and queuesRing the whole team at once or one after another, or hold callers to music until someone is free.
  • Handover that does not dropIf nobody picks up, the call moves down the chain and lands back with the AI rather than in silence.
  • Team holdPark a call anywhere in the building and let a colleague take it from their own phone.

On every device

  • Desk phones, zero touchHandsets arrive, plug in and configure themselves. Encrypted signalling and audio as standard.
  • iPhone and AndroidProper native apps — calls ring like calls, even with the app closed.
  • A phone in the browserNothing to install. Useful on the day somebody new starts.
  • One number, everywhereDesk, mobile and browser ring together, and you decide what happens when they do not.

Knowing what happened

  • Every call summarisedWhat was said, what was agreed and how the caller sounded, without reading a transcript.
  • Why it went where it wentEach call shows the routing rules it matched and which one won. No more guessing.
  • Card numbers cut outCard details are detected and removed from the recording and the transcript.

Running a business on it

  • Your own numbersBring the numbers you already advertise, and route each one wherever you like.
  • Everyone gets a loginStaff see their own calls, voicemail and contacts. You decide who sees more.
  • Two-factor and an audit trailEvery administrative change is recorded — what changed, who changed it, and when.
  • Backed up, and provably restorableEncrypted nightly and off-site. The restore is rehearsed, not assumed.

For resellers

  • Every customer separateTheir own portal, their own numbers, their own data. Nothing shared by accident.
  • Add a customer in minutesNew tenant, their own subdomain, their handsets — without editing a config file.
  • Per-customer backupsRestore one business without touching any of the others.
  • Hosted in the UKThe system, the numbers and the recordings all stay here.
Connectors

It can look things up in your systems, not just ours.

An AI that only knows what you typed into its prompt is a recorded message with better manners. Ours is given tools that read your actual data while the caller is on the line, so it answers from the same records your staff would open. There is no list of supported apps to check against — tell us what you run and we build the connection.

What it does with them

  • Answers from live dataLooks the caller up, reads back what they have booked, checks what is actually free before it offers a time.
  • Writes back, not just readsA booking taken on the phone lands in your system while the call is still going, not in someone's notepad.
  • You choose what it can touchEach connector exposes only the specific lookups you allow. It cannot wander into the rest of the database.
  • Says so when it does not knowIf a system is unreachable it tells the caller and offers a person, rather than inventing an answer.

What we connect to

  • Whatever you already runCRM, booking system, job sheets, stock, accounts — if your staff can look it up, the AI can be taught to.
  • Databases and APIsAnything that speaks SQL or REST connects directly. Read-only or read-write, your call.
  • Even the awkward onesPlenty of good business software has no API at all. A nightly export, a shared folder or a database we read alongside it will usually do the job.
  • We build it, not youTell us what you run and what you want the AI to know. Writing the connector is our side of the work.
Early access

Tell us about your phones

We are taking on a small number of businesses and resellers at a time, so each one gets set up properly. Tell us what you run now and we will come back to you.

Only used to reply to you. No mailing list. See our privacy notice for what we hold and how to have it deleted.